Ever since launching in 2012, Firefly Music Festival has stood out for the way it engages with fans to make each show bigger and better than the one before. Annual talent surveys have been a major part of this strategy, but now producer Red Frog Events is taking the idea even further.
In 2017, Firefly will become the world’s first fan-curated music festival and Red Frog Events will give more than 90,000 fans the opportunity to input on everything from line-up and camping options to merchandise and on-site attractions.
“We’ve conducted talent surveys at Firefly for years,” says Christiane Pheil, Red Frog Events’ Head of Creative Programming. “Then, it hit us – people love being integrated into the process, so why don't we expand it beyond talent?”
Firefly isn’t the first festival to learn that a fan-focused approach is a great way to drive growth and improve brand loyalty, but gathering so much feedback does present some unique challenges. That’s why Firefly’s team has learned to focus on three primary channels for engaging fans…